Support
Frequently Asked Questions
Please review the frequently asked questions below prior to asking your own.
- How do I change my password?
Once logged in to your account, click the gearwheel in the top right corner of the screen, then select 'Personal Settings' and select the 'Password' tab. You will be required to enter your current password, followed by your new desired password twice. Click the save button at the bottom of the form to change your password.
You may also follow the "Forgot your password?" link on the login page.
Password must contain at least eight [8] characters, including one letter and one number.
- How do I invite an employee to join?
Navigate to the sidebar menu in your account, select 'Employees' then click the 'Add New Employee'. Enter your employee's information within the required fields of the form ensuring that you have entered the correct email address for your employee. Once created, your employee will be automatically emailed with an activation link and a temporary password for his profile within your company account.
The addition button [+] in the footer of the sidebar menu also allows you to quickly add a new employee.
- How do I create a job?
Before you can create a job you must first have created a client and a project to which you assign the job. Navigate to the 'Jobs' page and select 'Add New Job' or use the quick add button [+] in the footer of the sidebar menu.
- I was told to contact the support team. What do I do?
Use the form below providing the information given to you in the error message and describe what task you were attempting to complete. You can access your error log from your company account's 'Settings' page.